When purchasing a new home, peace of mind is just as important as location, design, and price. At Landhaven, we understand that buying a home is one of the biggest investments you’ll ever make, which is why we are committed to upholding the highest standards of professionalism, transparency, and customer care. One of the key ways we demonstrate this commitment is through our membership in the Consumer Code for New Homes (CCNH), an initiative approved by the Chartered Trading Standards Institute (CTSI).
So, what does this mean for you as a homebuyer? Let’s break it down.
What Is the Consumer Code for New Homes?
The Consumer Code for New Homes is a mandatory set of standards that ensures home buyers receive fair treatment throughout the entire home-buying process. This code applies to developers registered under it, like Landhaven, and establishes clear requirements regarding:
- Marketing and Sales Practices – Ensuring that all information provided about our homes is clear, truthful, and accurate, so you know exactly what you’re investing in.
- Customer Service Standards – Setting out best practices for communication, professionalism, and the support we offer before, during, and after your home purchase.
- After-Sales Support and Complaints Handling – Providing a structured and transparent process to address any concerns or issues that may arise after you move in.
- Consumer Protection – Ensuring all new home buyers receive important contractual, warranty, and deposit protection details, giving you greater confidence in your purchase.
Why Our Membership Matters to You
Landhaven takes pride in building high-quality homes while delivering an outstanding customer experience. By adhering to the Consumer Code for New Homes, we ensure that every stage of your journey with us—from your first inquiry to the day you move in and beyond—is handled with integrity and care.
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- A Transparent Buying Process We believe in honest and open communication. Our customers always receive clear information about their new home, including details on specifications, warranties, and expected completion dates. There are no hidden surprises—just straightforward facts to help you make an informed decision.
- Your Investment is Protected Buying a home is a huge financial decision. The Consumer Code for New Homes includes protections to safeguard your deposit and ensure that you have access to a fair and efficient complaints process if anything doesn’t go as expected.
- High Standards in Customer Care Our commitment doesn’t end once you receive the keys to your new home. Landhaven follows the Code’s strict after-sales service standards, meaning that if any issues arise, we’ll be here to help you resolve them efficiently and fairly.
- Reassurance for Homeowners, Investors, and Partners Being a registered member of the Consumer Code for New Homes also provides reassurance to those who market and invest in our homes. It demonstrates that Landhaven is a professional, responsible, and customer-focused developer. This trustworthiness benefits everyone involved—homebuyers, investors, mortgage lenders, and industry professionals alike.
- A Transparent Buying Process We believe in honest and open communication. Our customers always receive clear information about their new home, including details on specifications, warranties, and expected completion dates. There are no hidden surprises—just straightforward facts to help you make an informed decision.
Choosing Landhaven: A Decision You Can Trust
When you choose Landhaven, you’re not just buying a home—you’re investing in a property developed by a company that values integrity, customer satisfaction, and long-term quality. Our membership in the Consumer Code for New Homes is just one way we prove our dedication to ethical business practices and outstanding service. For more information about the Consumer Code for New Homes and how it protects you, visit The Consumer Code for New Homes website.
Visit our projects page to explore our current developments. View the latest progress of our new homes at Alveston in South Gloucestershire
Whether you’re a landowner seeking to maximise the value of your property or an investor looking for rewarding opportunities, Landhaven is your trusted partner in planning gain. Together, we can transform undervalued land into valuable assets that create a lasting impact on both your portfolio and the Bristol community.
Would you like additional details about our approach to navigating the planning process or examples of successful projects? Let us know—we’re here to help.
